Refund policy

Thank you for shopping at Zinda Tilismath. We are committed to ensuring the satisfaction of our customers. Please read our Returns and Refund Policy carefully to understand the conditions under which returns and refunds are processed.

1. Returns

1.1 Damaged Items: If you receive an item that is damaged, please contact us within 24 hours of receiving the item to initiate a return.

1.2 Return Process: To return an item, please send it to the following address: Karkhana Zinda Tilismath, 2-3-728, ZT BUILDING, ZT ROAD, AMBERPET, Hyderabad, Telangana, 500013.

1.3 Return Condition: Items returned must be in the same condition that you received it. It must also be in the original packaging.

2. Refunds

2.1 Refund Eligibility: Refunds are only applicable if the order received is damaged or lost in transit.

2.2 Refund Process: Once we receive your item, we will inspect it and notify you on the status of your refund.

2.3 Refund Approval: If your return is approved, we will initiate a refund to your original method of payment.

2.4 Refund Timeframe: You will receive the credit within 10 business days, depending on your card issuer's policies.

3. Lost Orders

3.1 Non-Delivery: If your payment is processed but the order is lost in transit or does not get delivered for any reason, we will provide you with a full refund.

4. Contact Us

4.1 Queries: If you have any questions on how to return your item or about our Returns and Refund Policy, feel free to contact us at info@zindatilismath.co.in.

5. Amendments

5.1 Policy Changes: We reserve the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Thank you for your understanding and cooperation. We value your business and strive to ensure a seamless shopping experience.